Keeping your Information secure is one of our most important responsibilities. We maintain physical, electronic and procedural safeguards to protect Customer Information. Appropriate employees are authorized to access Customer Information for business purposes only. Our employees are bound by a code of ethics that requires confidential treatment of Customer Information and are subject to disciplinary action if they fail to follow this code.

Commitment to Privacy

At Charles van Deursen, we take the issue of privacy very seriously. We want to assure visitors to our Web site of the security, privacy and confidentially that they expect from a premier financial services institution.

Information Collected 

E-Mail and Product Inquiry

Visitors of our Web site are encouraged to send e-mail messages to us so that we may respond to inquiries regarding Charles van Deursen and our products or services. Personal information may be collected if the visitor chooses to send Charles van Deursen an e-mail message. Charles van Deursen retains copies of these e-mail messages. The information provided by a visitor will only be used to respond to the visitor’s inquiry and to provide better customer service.

Use of Information Collected 

Charles van Deursen uses the information collected from visitors to our Web site to address the specific needs of those visitors and to provide better customer service, including the provision of the latest information regarding financial products and services offered. The information collected also is used to provide a record of communications between Charles van Deursen and our Web site visitors and to comply with any applicable legal and/or regulatory requirements.

Access to Information Collected


Certain of the employees Charles van Deursen will be provided with a visitor’s information in order to respond to that visitor’s needs and provide the visitor with information regarding specific products or services in which the visitor may have an interest. Charles van Deursen employees are instructed to use care in handling the personal and confidential information of Charles van Deursen customers. Charles van Deursen employees who do not conform to Charles van Deursen’s confidentiality rules are subject to disciplinary sanctions that include dismissal.

Third Parties

Charles van Deursen does not transmit any personal information collected through its Web site to any third-parties. Personal information may be transmitted, however, if there is a specific need to complete a transaction requested by the visitor. Charles van Deursen offers the opportunity to its Web site visitors to link to the Web pages of third parties who provide products and services not offered by Charles van Deursen. Once the visitor leaves the Charles van Deursen site, Charles van Deursen does not receive any information from the visitor.

Information Collected from Representatives of Institutional Clients

If you work for one of our institutional (business) clients, we may obtain from you or your firm your business contact information, such as your name, title, office address, business phone number and email address. We may use this information for the purpose of conducting business with your firm, managing our relationship with your firm, and advising your firm of products and services that we believe might be of interest. We may (i) share this information with affiliated companies, (ii) disclose it to service providers that we use to process the information and that have agreed to confidentiality restrictions, and (iii) export this information to other jurisdictions where we, or our service providers, do business. We may also disclose this information as required by law.

Use of Cookies and Similar Technologies

We use cookies, web beacons and similar technologies (called “Cookies” in this policy) to store information, enhance your browsing experience and improve the functionality of our websites and web-based applications (called “Websites” in this policy).

You should be aware that disabling Cookies may affect the appearance of our Websites on your device and limit your browsing experience (including preventing access to any secure areas of our Websites where relevant).

What is a Cookie?

A Cookie is a small file placed on your device when you visit certain websites.

“Session” Cookies are temporary and will expire at the end of a browser session; that is, when you leave a website. Session Cookies allow a website to recognize you and carry information as you navigate between pages during a single browser session and allow you to use the website most efficiently.

“Persistent Cookies”, in contrast, remain in the Cookie file of your browser even after you leave a website and after the browser is closed. They enable a website to recognize you on your return, remember your preferences and provide tailored services to you.

For more information about Cookies, how they work, why they are so useful and how to disable them, please visit

How Charles van Deursen Uses Cookies

Charles van Deursen uses both session and persistent Cookies in the following ways:

  • Remembering your preferences, including your preferred language and country, or products and services of interest to you.
  • Enabling us to provide the services you requested on our Websites, including (where relevant to secure areas of our Websites) by identifying and authenticating you.
  • Measuring your use of our Websites so that we can improve them, enhancing your overall experience.
  • To allow you to share certain information on our Websites via social media bookmarking buttons (Cookies from third parties may be used to do this).

Some of our Cookies may collect and store your personal information. We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our privacy policy.

Managing Cookies

Most browsers are initially set to accept Cookies. However, you have the ability to change your internet browser settings. It may also be possible to configure your browser settings to enable acceptance of specific Cookies or to notify you each time a new Cookie is about to be stored on your device enabling you to decide whether to accept or reject the Cookie. You can also disable Cookies by configuring your browser setting to reject Cookies. Please refer to the help section of your browser for instructions on disabling Cookies.

If you do not wish to accept Cookies from this Website please either disable them or refrain from using this Website. If Cookies are disabled, it may mean that you experience reduced functionality or will be prevented from using some or all of this Website.

Third Party Sites

Our Websites may contain links to third party sites. Please review the Cookie and privacy policies of these sites to understand how they may use Cookies and your information.